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Rated 5 ⭐ by over 100 happy customers

CUSTOMER FEEDBACK

WHAT OUR CUSTOMERS SAY

Honest feedback matters. These reviews reflect the buying experience customers have had with Used Quality Cars Ltd, from first enquiry through to handover and aftercare.

Average Rating
5.0

Based on published customer reviews

Total Reviews
58

Five-star reviews shown from active review sources

Five Star Reviews
58

Only published five-star reviews are displayed

AC

Adrian C

Verified customer review

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5.0 / 5

Took great care in allowing me to look around the car at my leisure. Answered all my questions, test drive was a pleasant experience without any sales pitch. Paperwork all in order, and very honest staff. Would recommend.

AW

Albert W

Verified customer review

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5.0 / 5

It wsa wonderful experience, their customer service was great, they made me feel at home immediately by offering me a coffee. I was given more than enough time to check the vehicle without any form of pressure. I was really satisfied with the car I bought from them and their after sales service was also great I will recommend them to anyone.

AR

Andy R

Verified customer review

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5.0 / 5

I had an amazing experience with this dealer they were happy to help and gave a speedy delivery for the vehicle. They have my thanks for the support and service provided.

CH

Charlie Hewlett

Verified customer review

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5.0 / 5

Very helpful, friendly and easy. Would recommend.

CA

Courtney Ashling Smith

Verified customer review

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5.0 / 5

Highly recommended Quality cars! Bought my new car with no hassle. Very friendly & helpful.

CM

Craig M

Verified customer review

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5.0 / 5

They were great, the seller picked me up from the train station, went for a test drive, car was lovely, did a new 12 MOT on the day. Very efficient, would highly recommend

DB

David B

Verified customer review

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5.0 / 5

The owner was great and fair person to deal was and I felt relaxed and new I was in safe hands.

DA

DEBORAH ANNE HOPE

Verified customer review

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5.0 / 5

From an initial feeling of 'oh God, I hope this is OK' (quite natural when you pay out for a second hand car), I must say that this Mokka X is in pristine condition, well prepared and will hopefully travel many more miles trouble free. Well served by the team at this company.

DM

Dumitro Mihai

Verified customer review

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5.0 / 5

Very friendly guys, I bought a nice car!!!! I recommend this place

ET

ELIZABETH T

Verified customer review

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5.0 / 5

Car was exactly as described and pictured. The gentleman who sold it to us was fantastic. Super friendly and knew about the car he was selling. Fantastic customer service. Thank you.

FA

Flashade Adedoyin B

Verified customer review

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5.0 / 5

IF THERE are MORE STARS I WILL GIVE IT TO YOU SHAFIG, YOU ARE A VERY WONDERFUL FAMILY MAN. YOUR CUSTOMER SERVICES IS ON POINT. I WAS SO PLEASED WITH MY PURCHASE TODAY. YOU make ME FILL WELCOME TO YOUR GARAGE, IS NOT ABOUT THE MONEY BUT IS ABOUT CUSTOMERS SATISFACTION THAT YOU ARE REALLY AFTER;,, I WILL ALWAYS BUYS FROM YOU ALL THE TIME, I IMPLORE PEOPLE TO PATRONISE YOUR BUSINESS; YOU ARE VERY FRIENDLY , YOU ARE GOOD WITH YOUR CUSTOMERS. KEEP THE GOOD WORK PLEASE. YOU DONT FORCE CUSTOMER OR PERSUADE THEM TO BUY YOUR CARS BUT YOU EXPLAINED TO CUSTOMERS IN DETAIL ABOUT WHATEVER CAR THEY ARE PURCHASING, YOUR SERVICES IS EXCEPTIONAL. I HAVE A GREAT AND LOVELY EXPERIENCE DOING BUSINESS WITH YOU. GOD BLESS YOUR FAMILY AS YOU HAVE MAKE MY FAMILY HAPPY.

GW

GRAEME W

Verified customer review

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5.0 / 5

Very friendly and welcoming. Highly recommended

J

Jaafar

Verified customer review

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5.0 / 5

The guys took good care of me when I came up, gave me a lengthy test drive, and explained everything. It was a super nice and efficient process. I take great pride in finding people who do good honest business, thank you, I'll be back again.

JS

Jag S

Verified customer review

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5.0 / 5

Very friendly and warm welcome. Got the Ford s max car with peace of mind.

JL

Jame L

Verified customer review

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5.0 / 5

They were very friendly and helpful and made me feel very welcome.

JS

JERRY S

Verified customer review

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5.0 / 5

I bought my 2017 Nissan X-Trail from Ashford Auto Repairs Ltd in August. From start to finish his customer service was excellent. Rather than take the car back to Ashford(I live in Southampton) I got it MOT'd locally and Shafiq sent through the cost of the MOT immediately back to me. I would definitely recommend this garage. Thank you very much guys.

K

Kalyan

Verified customer review

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5.0 / 5

I bought a Vauxhall Mokka from these guys. I had a very good experience. Even though I had limited knowledge of buying a car, after discussing it with Shafeeq, I felt confident that I was buying a good-quality car at a competitive price. From my experience, they are very honest at what they do and also very friendly people. They give utmost priority to the customer's needs and choices. This is what makes them an excellent business. I would definitely come back to them again in the future and highly recommend this trader.

KB

Ken B

Verified customer review

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5.0 / 5

Great customer service , was very welcoming and informative.

K

Kevin

Verified customer review

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5.0 / 5

Purchased a ford from Used car dealers, Very helpful with the transaction and were very transparent. I recommend purchasing your vehicles from them due to there warranty policy they will help fix any issues that arrise at their sister macanic company Willesden auto services ltd. Zahil brilliant sales men thanks again

LG

Leanne G

Verified customer review

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5.0 / 5

It was a pleasure to buy our new car from Ashford Auto Repairs. They really care about the job they do and were incredibly helpful and friendly. There was no pressure to buy at all; the process was very relaxed, all our questions were answered honestly and we were given the chance to really try out the car (even taking us to a quiet industrial estate down the road for a long test drive as I was quite nervous!) Overall a great experience. I would highly recommend them.

L

Lee

Verified customer review

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5.0 / 5

Picked up Vauxhall Corsa today from their garage in Ashford. Very nice people, no selling pressure. Were happy to let me take the car out for a spin for as long as I wanted. Seller also gives 6 months warranty with vehicle which gives the buyer extra confidence. Overall very easy and pleasurable transaction.

LM

Lloyd M

Verified customer review

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5.0 / 5

Bought a Mitsubishi Outlander from here in January after struggling to find the next family car. We travelled down and were greeted by a very friendly lad who was very helpful and within an hour or so were on our way home. Unfortunately after a few days we started having issues with the DPF light coming on and took it straight to a local main dealer. Despite checking over it they could not find an issue which initially resolved itself. This issue persisted over 6 months which multiple garages local to myself and this dealer could not solve. Throughout this stressful period the customer service was exemplary with quick clear communication and always helpful to find a solution. To say they went over and above to find a solution is an understatement and based on their customer service alone would recommend this dealer.

LC

LOUISA C

Verified customer review

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5.0 / 5

Shafiq was really nice, and explained everything to me, he went over all the controls of the car, and even delivered it to me. I was nervous as I hadn’t seen the car, but it was exactly as described. I have a year MOT and service, so all good to go.

LC

LOUISE C

Verified customer review

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5.0 / 5

Efficient, positive, polite & enthusiastic thank you

LS

Louise S

Verified customer review

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5.0 / 5

Excellent service, happy with the car I purchase, very well looked after. Helpful staff.

LE

Lucy Erin B

Verified customer review

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5.0 / 5

Absolutely amazing guy. He was really helpful and trustworthy. The advert was completely accurate and very happy with the car.

MD

MARCIN D

Verified customer review

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5.0 / 5

Amazing customer service/care. Car delivered on time. Unfortunately it developed fault few days after, which couldn't be predicted. Ashford Ltd did everything they could to sort issue out. No matter of cost they put my satisfaction on first place. Wish all were honest as Ashford. Strongly recommended. Buying from them means you can be sure you are in safe hands

MB

Mark B

Verified customer review

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5.0 / 5

I have been impressed with the customer care. There was no pressure selling with very nice staff. If they are still selling cars when I next need one I will definitely buy from them again

MM

Mary M

Verified customer review

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5.0 / 5

Fast, efficient & good value. Friendly staff & would recommend. Thank you

MB

Mehran B

Verified customer review

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5.0 / 5

I'd recommend Ashford to a friend because they are a friendly competent articulate organisation who clearly have confidence in their cars and how to.sell them. Many thanks to Mr Shafigh he is best salesman i have ever seen in my life . 👍👍👍👍👍🙏🙏🙏🙏🙏

MB

Michelle B

Verified customer review

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5.0 / 5

Friendly efficient service from Shafiq. Would highly recommend them.

MR

Mr R

Verified customer review

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5.0 / 5

I put a deposit on this car stupidly. I have since pulled out of transaction, losing deposit I paid. This company do not have to give me deposit back of which I am aware, however I phoned the next morning and spoke to them saying I was concerned after sleeping on the decision and did not want to go ahead. The car was for my daughter and even though they had only sent car for mot apparently they would not even consider a part refund. We travelled 2 hours to see this vehicle, it was not the vehicle advertised ! Alloys were ruined, and different to those in advert. Car was rusty,

MG

Mrs Gillian Carol Taylor

Verified customer review

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5.0 / 5

Quick to reply to my request for information and putting up photos of the car. They offered free delivery even though I lived 250 miles away and took my car part exchange. All wet to plan. Very happy with my new car.

NV

N VILLO

Verified customer review

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5.0 / 5

Very good service

NA

NATALIE A

Verified customer review

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5.0 / 5

Had an excellent service from start to finish with Ashford Auto repairs. The owner of the business went above and beyond for me and took good care of me and my newly purchased vehicle. He was very fair and provided outstanding customer service. Thankyou! I hope to be very happy with my new car.

NC

Naz C

Verified customer review

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5.0 / 5

All I can say is EXCELLENT!!! Ashford Autos have been a very reliable and trustworthy garage - they were very polite friendly and they put customer service as the most important factor - whatever the issue they simply wanted me to be happy - it is really good that there are great garages like Ashford Auto repairs - they even offered me refreshments while I waited - I cannot thank them enough for the the quality of their work and service. I will definitely using them again and I would highly recommend them!!!!

NA

Nelly Abbey

Verified customer review

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5.0 / 5

My handler was Rafik. He was exceptional in his customer service and handling of my car. There was a minor issue, but Rafik kept a good line of communication and resolved the issue fairly quickly. For this I fully endorsed Quality Used Cars, there service was fantastic. I will definitely use them again! Thanks Rafik

NC

Nick Curry

Verified customer review

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5.0 / 5

Absolutely recommended. Very professional and car was exactly as per the advert and exceptional price for the mileage

ND

Noel Doran

Verified customer review

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5.0 / 5

Outstanding service from start to finish. They arranged videos for me to see the car and hear engine as requested as they were not local to me. I was flying in out of hrs to see and collect the car and they made arrangements for me out of hours. I had an EML come on with the first few hours of collecting the vehicle and they were in regular contact with me whilst I was dealing with mechanic and warranty company to sort the issue covering the cost of diagnosing the issue. Rafik was my point of contact and I could not speak higher of his customer service. 5 stars from me would definitely recommend.

OF

Omar F

Verified customer review

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5.0 / 5

Great car and great service. No problems what so ever and will definitely carry on business with this dealer. Much appreciated

P

PF

Verified customer review

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5.0 / 5

Great service. Rafik went out of his way to ensure a smooth sale. Car was in great condition. It had a missing part and Rafik then ordered and got this delivered to me post sale. Which was over and above. Would definitely recommend.

PK

Povilas Karpius

Verified customer review

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5.0 / 5

Great service completed the whole transaction in few hours. Everyone who I dealt with was very helpful l

PW

Preston W

Verified customer review

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5.0 / 5

Ashford Auto Repairs offered us a great friendly service and great help choosing a reliable second hand car. Then very diligent and efficient after sales service... We highly recommend Ashford Auto Repairs, 5 stars! We are very happy with our purchase!

RC

Richman Chidozieodu

Verified customer review

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5.0 / 5

It’s with great joy I write this review, I have been searching online for a new car, I came across my new car and went to the website to read reviews, the reviews where so wonderful that I said to my self they are trustworthy. I had a conversation with Shafiq, he accepted a little deposit and kept my car for me over a month and then freely delivered it on the said that we agreed. The SUV is superb very clean, as Zahid handed it over to me, he relaxed and explained few things about my SUV to me, this is more than service, I believe it’s a life style, I give it to you all , I have established a customer relationship with USED QUALITY CARS LTD, and I will patronise you people again and again and will recommend it to people out there, once again thank you Shafiq, thank you Zahid, I am happily enjoying my MITSUBISHI OUTLANDER.

SR

Saba R

Verified customer review

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5.0 / 5

Bought a car from here. I was really pleased with the service. I am a new and not very confident driver but they put me at ease and showed me all the 'gadgets' on the dashboard and then drove me to a quiet car park so i could test drive the car without any pressure. Very patient and really helpful. Answered all my questions and was polite and respectful at all times. Have been available at all times to answer questions since the sale. The car is great and all paperwork up to date. Really good service. I would recommend them to anyone looking for a car.

SS

SALWOMIR S

Verified customer review

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5.0 / 5

I would highly recommend the seller. Honest and helpful always available if needed I wish to deal with you again

SG

SARAH G

Verified customer review

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5.0 / 5

Easy process to buy & helpful staff, delivered on time & car exactly as described - thank you!

S

Sunny

Verified customer review

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5.0 / 5

good customer service, helpful and welcoming, clean cars well maintained, good deal i got today

SC

Susan C

Verified customer review

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5.0 / 5

Very happy with my vehicle, the owner very helpful a honest man, no pressure to buy so we could take our time to look, would definitely recommend Ashford Autos to everyone, their service is great. Thank you Again Sue

TV

Tim V

Verified customer review

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5.0 / 5

Bought a VW Jetta 2.0 from Ashford Auto Repairs and must say that I`m very happy with my purchase and overall customer experience. I've never experienced such honesty and thoroughness at a repair shop ever before. Worth every star of these 5/5!

VA

VIVIAN AMA H

Verified customer review

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5.0 / 5

Honest and trustworthy business. I am pleased with the service I received and the car was in excellent condition as stated in the advert.

YS

YASAR S

Verified customer review

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5.0 / 5

Very good guys a pleasure to do business with them

AC

Anonymous Customer

Verified customer review

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5.0 / 5

Seamless experience buying my first car. From start to finish was made very easy and no selling pressure. Fantastic aftercare once car was purchased too

AC

Anonymous Customer

Verified customer review

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5.0 / 5

The staff was friendly, knowledgeable, helpful and went above and beyond to make sure I found the right car for my needs. Big thank you to Shafiq

AC

Anonymous Customer

Verified customer review

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5.0 / 5

Site was easy to use and found the car I wanted

AC

Anonymous Customer

Verified customer review

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5.0 / 5

Very professional customer service. All details provided and really recommend. If you need get new car this is the best place. Very high recommend. Thank you so much for your help

AC

Anonymous Customer

Verified customer review

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5.0 / 5

Delivery was speedy, I never had an issue with anything

AC

Anonymous Customer

Verified customer review

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5.0 / 5

Shafik was very friendly and helpful. He answered all my questions. He gave me all the time I needed to inspect the car. He was very relaxed during the test drive while I am testing all elements of the car. After everything was done he didn't pressure me to buy the car. Buying the car and the paperwork were smooth and quick and he explained everything well. I definitely recommend them. Thank you.

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